SpinVoyage Privacy Policy

At SpinVoyage, we take the protection of your personal data seriously, and this Privacy Policy explains how we collect, use, store and safeguard your information when you visit spinvoyage.com or use any of our services. Whether you are searching for spinvoyage casino in Canada or already have an account, we want you to understand exactly how your data is handled. SpinVoyage is operated by Clarity Castle s.r.l., a company established under the laws of Costa Rica, registered address 11501, San Jose, Montes de Oca, San Pedro, Los Yoses, Av. 8-10, St. 39, LY Center, and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros under licence No. ALSI-202506048-FI2.

Information We Collect

When you register for spin voyage casino or browse our platform, we collect various categories of information necessary to provide our services, verify your identity and comply with our legal obligations. Our team at SpinVoyage gathers data directly from you, automatically through your use of our site, and occasionally from trusted third parties such as payment processors.

• We collect registration details including your name, date of birth, email address, phone number and residential address
• We gather identity verification documents such as a government-issued photo ID and proof of residence no older than three months as part of our KYC procedures
• We record financial information related to your deposits and withdrawals, including payment account details used with Visa, Mastercard, SEPA, Interac, Revolut, Wise, N26, Google Pay, Apple Pay, Neteller, Skrill, Paysafecard, MuchBetter, ecoPayz and bank wire transfers
• We track your gaming activity, including wagers, game history, loyalty points earned and bonus usage, to improve our services and administer our Loyalty Program
• We collect technical data such as your IP address, device type, browser information and login timestamps, which also helps us enforce our one-account-per-person policy covering household address, email, telephone number, payment account and shared computer
• We store communication records when you contact our support team via live chat or email at [email protected]

How We Use Your Data

Our VegasHero-style commitment to transparency means we only use your information for clearly defined purposes. At SpinVoyage, we use your data to create and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and comply with licensing requirements from the Government of the Autonomous Island of Anjouan. We also use your information to deliver promotions such as our Welcome Package, weekly reload bonuses and tournament offers, and to personalize your experience across our 9,000-plus games from providers including NetEnt, Evolution, Microgaming and Pragmatic Play.

We at SpinVoyage also rely on your data to communicate important account updates, respond to support inquiries, and send marketing communications where you have opted in. You may withdraw consent for marketing at any time, though essential service communications related to your account cannot be opted out of while your account remains active.

Legal Basis and Purpose of Processing

Our Spin Voyage platform processes personal data based on several legal grounds, including the performance of our contract with you, compliance with our regulatory obligations under our Anjouan licence, our legitimate interests in preventing fraud and bonus abuse, and your consent where required for marketing purposes.

• We process data to fulfill contractual obligations when you use spinvoyage login credentials to access your account
• We process data to comply with anti-money laundering and responsible gambling regulations
• We process data to detect and prevent VPN use, collusion, software manipulation and other bonus abuse
• We process data with your consent for promotional emails, free spins notifications and loyalty updates

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, our Spin Voyage Casino operations require sharing certain data with trusted partners to deliver our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals through methods such as Skrill, Neteller and bank wire
• We share data with identity verification providers to complete KYC checks
• We share data with regulatory authorities when legally required, including the Anjouan licensing body
• We share limited data with game providers such as Evolution Gaming and Hacksaw Gaming strictly to operate the games you play
• We may disclose information to law enforcement agencies if required by applicable law

Data Security

SpinVoyage employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. All withdrawals are subject to an internal audit before being processed, and our systems are designed to detect suspicious activity. We encrypt sensitive data during transmission and restrict access to personal information to authorized personnel only.

Despite our best efforts, no method of transmission over the internet is completely secure. We encourage you to use strong @pFbo(fT{#&bl^1os and avoid sharing your spinvoyage login details with anyone to further protect your account.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including ongoing legal, accounting and regulatory requirements. Loyalty points associated with your account never expire and levels are never reset, which means certain account data is retained throughout your relationship with us. Once your account is closed and no legal obligation requires further retention, we will securely delete or anonymize your data.

Your Rights

As a player at SpinVoyage, you have several rights regarding your personal data, subject to applicable law.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, where legally permissible
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team at [email protected], and we will respond in accordance with applicable regulations.

Cookies and Tracking Technologies

Our SpinVoyage website uses cookies and similar technologies to enhance your browsing experience, remember your preferences and analyze site traffic. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

International Data Transfers

Because we serve players primarily in Canada and operate under a Comoros licence, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Restricted Jurisdictions

Please note that our promotional offers, including no-deposit free spins, are not available to residents of numerous restricted countries listed in our Bonus Terms, including but not limited to Belarus, Russia, Ukraine, the United Kingdom, the USA and many others. If you access our services from a restricted jurisdiction, certain data processing related to promotions may not apply to your account.

Children's Privacy

SpinVoyage is intended exclusively for adults of legal gambling age. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how SpinVoyage handles your personal data, please reach out to our support team, available 24/7 via live chat, or email us directly at [email protected]. We are committed to addressing your concerns promptly and transparently.